WiFi service: Frequently Asked Questions

intechnologyWiFi WiFi Service - Free WiFi FAQs - I have an issue

Having a problem with our WiFi service? Try our common troubleshooting solutions

intechnologyWiFi WiFi Service - Free WiFi FAQs - I have a question

Questions about the WiFi service? Find the most common queries and answers here

intechnologyWiFi WiFi Service - Free WiFi FAQs - Get connected

Find simple instructions for connecting your device to our free WiFi service

intechnologyWiFi WiFi Service - Free WiFi FAQs - Terms and Conditions

See our terms and conditions and other policies

I have an issue

I can see the wireless network, but I can't connect – what's wrong?

In the first instance, you can try:

  • Removing (forgetting) the wireless network from your device WiFi settings
  • Turning your WiFi off and on again
  • Rebooting your device

It’s possible that your location may be causing interference with the WiFi signal – try moving to another location to attempt to connect to the service.

Some smartphone roaming client apps may interfere with connectivity on our network – try uninstalling/deleting the app and rebooting your device before attempting to connect again.

I can't see the wireless network – what can I do?

Please make sure that wireless is turned on in your device settings, it’s possible that it has been turned off accidentally – please refer to the Getting connected section for instructions.

Try moving to another location and scanning again – smartphones have very small WiFi antennas, so it’s possible that your device isn’t discovering the network. If possible, try another device with WiFi.

I can connect to the network, but my connection keeps dropping – can this be resolved?

You may be moving out of range of the WiFi. Check your device’s WiFi signal strength indicator and move to a different location.

Some devices may automatically disconnect you from the wireless network when they have not been used for a period of time.

It’s also possible that your location may be causing interference with the WiFi signal – try moving to another location and attempt to connect to the service.

I've got a security message on my device – why is that?

When connecting to a public WiFi service, some devices automatically increase their security settings to protect you, and display a warning message about unsecured networks.

It’s essential that you take some basic steps to protect your device, whether you are using wireless or wired internet, or on a private or public network:

  • Install and use anti-virus software and a firewall
  • Make sure your device software and operating system is up-to-date
  • Ensure your device is password protected
  • Don’t leave your device unattended in a public place
  • Only enter any personal banking or other sensitive details once you know the website is secure (normally a padlock icon on your browser)

 

I can’t send emails from my device – are there any settings to change?

If you are unable to send or receive emails from your normal mail app, logging into your webmail service instead will allow you to send and receive email correctly.

My issue isn't listed

If you are experiencing an issue that can’t be resolved through the steps listed here, please contact us using the form below:
 

11 + 11 =

I’ve got a question

How do I connect to the WiFi?

You can connect to our wireless networks just as you would with your home or work WiFi.

Just use the normal process for your device:

  • Make sure WiFi is enabled
  • Select the correct network
  • Follow the simple on-screen instructions

Please refer to the Getting connected section for further instructions.

Do I have to register?

Yes. In order to register, you will need to provide either:

  • a valid email address and a few simple details to enhance your experience (i.e. name, gender, age range); or
  • your Facebook log-in details (email address and password)

 

How much does it cost?

Use of the WiFi is completely free – you will not be asked for payment details when logging on or using the service.

Are there any limits on the size of files I can download or send by email?

No, but there may be restrictions imposed by your email provider.

How long can I use the intechnologyWiFi network for?

There are no restrictions to the length of time you can use the network.

Why should I choose the free WiFi over 3G, 4G or GPRS?

The free WiFi service will not use any data allowance from a mobile plan and offers fast, efficient coverage, even in busy areas. This means your favourite apps and websites can display content more quickly.

What are the terms and conditions and cookie policy of using the WiFi service?

You can find full details of all our terms and conditions in the Additional info section.

What security steps should I take while using the network?

It’s essential that you take some basic steps to protect your device, whether you are using wireless or wired internet, or on a private or public network:

  • Install and use anti-virus software and a firewall
  • Make sure your device software and operating system is up-to-date
  • Ensure your device is password protected
  • Don’t leave your device unattended in a public place
  • Only enter any personal banking or other sensitive details once you know the website is secure (normally a padlock icon on your browser)

 

My question isn't listed

If you have a question about our WiFi services, please contact us using the form below:
 

7 + 12 =

Getting connected

Android

How do I connect to the network with my Android device?

Please note: The exact procedure and icons displayed may differ slightly according to device model and Android version.

  • Select Apps android-apps from the home screen
  • Open Settings android-settings and select WiFi android-wifi
  • Ensure WiFi is turned on by moving the switch to the green position android-switch
  • A list of available WiFi networks will appear; select the appropriate network from the list to connect
  • Follow the simple on-screen instructions

Apple

How do I connect to the network with my Apple device?

Please note: The exact procedure and icons displayed may differ slightly according to device model and iOS version.

  • Open Settings apple-settings and select WiFi apple-wifi
  • Ensure WiFi is turned on by tapping the switch icon, so it appears green apple-switch
  • A list of available WiFi networks will appear; select the appropriate network from the list to connect
  • Follow the simple on-screen instructions
  • How do I connect to the network with my Apple Mac device?

    Please note: The exact procedure and icons displayed may differ slightly according to OSX version.

    • Click the WiFi icon osx-wifi on the menu bar – if WiFi is turned off, the icon will be empty osx-wifi-off
    • Ensure WiFi is turned on in the menu
    • A list of available WiFi networks will appear; select the appropriate network from the list to connect
    • Follow the simple on-screen instructions in the pop-up window (this may take a moment to appear on your system)

    Windows

    How do I connect to the network with my Windows phone?

    Please note: The exact procedure and icons displayed may differ slightly according to device model and Windows version.

    • Open Settings windows-settings2 and select Network & Wireless windows-wireless
    • Choose WiFi and make sure the switch is set to On windows-switch
    • A list of available WiFi networks will appear; select the appropriate network from the list to connect
    • Follow the simple on-screen instructions
    How do I connect to the network with my Windows laptop?

    Please note: The exact procedure and icons displayed may differ slightly according to Windows version.

    • Click the WiFi icon windows-wifi on the Windows task bar
    • Ensure WiFi is turned on in the panel
    • A list of available WiFi networks will appear; select the appropriate network from the list to connect
    • Follow the simple on-screen instructions in the pop-up window (this may take a moment to appear on your system)

     

    • Please note: On some versions of Windows, you may be asked to select a location for the network – choose Public
    • Please note: On some versions of Windows, a pop-up might appear stating that additional log on information may be required – clicking on this will take you to our log-on page in your browser to complete the connection
    My device isn't listed

    While we can’t provide support for every device, if you can’t connect, or have a question about our WiFi services, please contact us using the form below:
     

    11 + 1 =

    Additional info

    WiFi Terms and Conditions
    Terms of Use

    InTechnologyWi-Fi Limited provide a wireless access service (Services).
    Please read these terms of use carefully and confirm you have read and understood these terms of use (for full details please read on). We retain the right to change the Terms of Use at any time.

    Your privacy is important to us and we believe that you own your data and preserving your access to such data is important. You may contact us at gdpr@intechnologywifi.com with any questions or queries you may have about your personal data. Please see our Privacy Policy.
    If anything is not clear please contact us at gdpr@intechnologywifi.com before accepting the terms of use.

    About us

    We are InTechnology Wifi Limited. We are a limited company registered at Companies House under the Company Number 08850166. Our registered address is Cardale House, Cardale Court, Beckwith Head Road, Harrogate HG3 1RY. The company is wholly owned by its holding company InTechnology PLC under Company Number Company No. 03916586.

    For the purposes of these terms of use “we” means InTechnology Wifi Limited.
    We are registered with the Information Commissioners Office (ICO). If you would like to understand your data protection rights then please visit the ICO website at https://ico.org.uk.

    Terms of use for our services
    The services – acceptable use

    You may use our Services only as permitted by law and we may suspend or stop providing our Services to you if you do not comply with our terms and / or policies or if we are investigating suspected misconduct. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.

    This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content.

    Our privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, and actively agreeing to our privacy policy, you agree that we can use such data in accordance with our privacy policies. Please see our Privacy Policy.
    We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the law of England and Wales.

    Intellectual property rights

    You acknowledge and confirm that all intellectual property rights in all the technology used by us to provide the Services belong to us and or to our licensors and that you have no rights whatsoever to such intellectual property rights other than to use in accordance with these terms of use and privacy policy.

    Modifying and terminating our services

    We are constantly improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

    You can stop using our Services at any time but we may stop providing Services to you, or add or create new limits to our Services at any time.

    Our rights to bring the Services to the end

    Do not misuse our Services. We may stop providing the Services immediately without notice to you if you breach or consistently breach these terms or

    1. If you infringe our intellectual property rights or those of a third party;
    2. Damage, disable or compromise our systems or security;
    3. Engage in any criminal or otherwise unlawful activity including but not limited to intellectual property rights infringement, engage in a theft or unauthorised transmission or storage of information or funds and or commit a fraudulent act for example confirm your age to be 18 or over when in fact you are not;
    4. Breach the security of any networks including hacking or distributing viruses;
    5. Send receive post or otherwise disseminate any material which is offensive abusive defamatory indecent obscene unlawful harassing menacing threatening or in breach of copyright patent or other intellectual property rights
    6. Re-sell any aspects or parts of the services
    7. Send any unsolicited email
    8. Engage in any activity which might in any way damage our reputation or goodwill
    9. Circumstances beyond our control

      We are not liable to you if we fail to provide the Services to you as a result of an event beyond our reasonable control that includes but is not limited to any breakdown in public or private telecommunications networks or interruptions in third party services or networks, emergencies, collocation failures, interruptions to transmission, failure in any equipment used to provide Services or failure of any networks.

      Our warranties and disclaimers

      We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.
      Other than as expressly set out in these terms or additional terms, neither InTechnology Wi-Fi Limited nor its suppliers or distributors make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”.

      We cannot be held liable for any data or content that you access or receive as a result of using the Services. We have no control nor do not accept any responsibility for such content.
      You are responsible for paying any fees or charges due to third party vendors from whom you purchase goods or services as a result of using the Services. You shall have no contract with us in relation to such goods or services and if there are any issues about the quality or suitability you must seek redress from the third party vendors.

      About these terms

      We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
      If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

      These terms control the relationship between InTechnology Wi-Fi Limited and you. They do not create any third party / third party beneficiary rights.
      If you do not comply with these terms, and we do not take action right away this does not mean that we are giving up any rights that we may have (such as taking action in the future).
      Users of the Service will be notified of any and all changes to these terms when accessing the Service.

      Your acceptance of and continued use of the Service following any notifications of updates to the terms of the Service will be deemed to be an indication of your acceptance of the update and change to those terms. Reference to the Terms does not apply to third party services you may access or use which will be subject to their own privacy policies and or terms of use. We are not responsible or liable for any third party services you may access or use through the use of our Services.
      In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications. Please see our Privacy Policy.

      To use our Services you must follow any policies made available to you within the Services.
      If it turns out that a particular term is not enforceable, this will not affect any other terms.
      These terms of use are governed by the law of England and Wales and in the event of any dispute the matter will be referred to the Courts of England and Wales.

    Privacy Policy

    This Privacy Policy is intended to ensure the integrity, security, reliability and proper, legal use of InTechnology Wi-Fi Limited’s products and services (the “Service”).

    Please read these Terms very carefully so that you fully understand the Service.
    For the purposes of these terms of use “we” means InTechnology Wifi Limited.

    The Terms explain what you can use the Service for and the ways in which we provide the Service. It also explains how we may use data that we collect as part of your use of the Service. In some cases we may request your explicit consent to collect your personal data. If we do, we will explain what we may use your personal data for and with whom we may share that data with.

    These Terms also sets out the basis on which we may process your personal data. We may collect personal data from you that will help us to provide better services to you and to all of our end users.

    There are two types of data we may collect. Personal and non-personal data. Personal data uniquely identifies you and contains personally identifiable information such as for example an email address and postcode.

    Non personal data does not by itself identify you as an individual such as technical data, details about your device and your interaction with our service. You may continue to use our service for as long as you accept our privacy policy. Please carefully read this document and confirm you have read and understood this Privacy Policy. In cases where your personal or non personal data may be collected, you will be asked to select the option icon that you choose to agree to the conditions at the time you use the Service.

    inTechnologyWiFi Privacy Policy

    When you use our services, you trust us with your information.
    This Privacy Policy is meant to help you understand what data we may collect, why we collect it and what we do with it. This is important as your privacy is very important to us; we hope you will take time to read it carefully.

    These pages explain what personal information we may have from you, why we collect it and for what use. We will also explain how you can check and update any personal information you share with us.
    If anything is not clear please contact us at gdpr@intechnologywifi.com or before accepting the Terms of this Privacy Policy and using the Service. If you have any questions please do not hesitate to contact us.

    About Us

    We are InTechnology Wifi Limited. We are a limited company registered at Companies House under the Company Number 08850166. Our registered address is Cardale House, Cardale Court, Beckwith Head Road, Harrogate HG3 1RY.

    The company is wholly owned by its holding company InTechnology PLC under Company Number 03916586.
    For the purposes of this Privacy Policy “we” means InTechnology Wifi Limited. We are registered with the Information Commissioners Office (ICO)

    What information do we collect from you and when?

    We may collect some personal information to provide better services to all of our users.
    We may collect information in the following ways:

    Information you give us

    Information we get from your use of our services. We may collect personal information about the services that you use and how you use them, like when you connect to our network and visit a website, For example. For instance, the information includes:

    • Personal Information you provide in the captive portal when you register with our network such as age range, email, gender, IP Address, MAC address and Post Code.
    • Device information. We collect device-specific information (such as your unique device identifiers such as mobile network information, MAC address and browser.

    When you search the internet and access a website for example searching for a restaurant, we process information about that activity including information like device ID’s such as MAC address, IP address.

    Log information

    When you use our services we automatically collect and store certain information in server logs.

    This includes:

    Details of how you used our service such as time and date of registration, applications used on your device, how much data you consume and which access point/s you connected to
    Internet protocol address device event information such as browser type, browser language, the date and time of your request and referral URL.

    Location Information

    When you use our services, we may collect and process information about your actual location.

    How we use information that we collect

    When you contact InTechnology we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming services changes or improvements.

    We will always ask for your consent before using information for a purpose other than those set out in this Privacy Policy. InTechnology processes personal information on our servers based in the UK and EU only.

    Transparency and choice

    People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.

    What if you want us to stop using your personal information?

    You have the right to object to our use of your personal data or ask us to remove, delete or stop using your personal information. You may ask us to restrict the use of your data if the data is not accurate or your personal information is no longer relevant.

    If you want to restrict how we use your data or ask us to delete it or restrict how we use it please contact us at gdpr@intechnologywifi.com.

    In order to confirm you are who you say you are we will need to validate your details.
    To do this we will require at least two valid types of your personal data. WE MUST have the email address that you used to sign up to our network services with (if applicable) and WE MUST also have the details of the devices you used to access our service (for example MAC Address). This way we may validate you as the person you say you are and to ensure your data is fully secure.

    How to contact us

    You can contact us to use any or all of your rights at gdpr@intechnologywifi.com.

    How to complain

    Please let us know if you are unhappy with how you have used your personal information. You may contact us at gdpr@intechnologywifi.com

    You also have the right to complain to the Information Commissioners Office (ICO). Find out how on their website: https://ico.org.uk/concerns/.

    Why do we collect your personal information

    We may use the information we collect from our services to provide, maintain, manage, improve and develop new services. The Personal data we collect is to:

    • Deliver services that we provide to you to manage our relationship with you, to meet your needs and to grow our business and to assist our services deliver more useful, customised content;
    • To improve the quality of our services and infrastructure that provide the services and develop new ones;
    • To improve security by protecting against fraud and abuse;
    • To conduct analytics and measurement to understand how our services are used. we may also disclose information that has been aggregated or that otherwise does not personally identify you to third parties and affiliates who may use it for analytics, trends and analysis to improve and provide our products and services provided by InTechnology Wi-Fi Limited and products and services provided by InTechnology PLC;
    • To develop and carry out marketing activities about our services and to manage our network;

    We may share your personal data with the family of companies that are part of InTechnology Wifi Ltd that form InTechnology PLC. We may also collect information so we can tell you about our products and services and other companies products and services too if they are a partner of ours should you provide your permission to share your personal data with our partners.

    If you agree that you would like to receive information from our partners and other companies products and services we will of course give you their full details and what personal information will be shared with our partners and other companies we work with to allow them to tell you directly about their products and or services should of course you grant your permission for us to do so.

    Marketing

    The personal information we have for you is made up of what you tell us and data we collect when you use our services or from third parties we work with. We study this information to form a view on what we think may be of interest to you. This is how we decide what services may be relevant to you.

    How long do we keep your personal information?

    We will keep your information each time you access our services and provide your consent for us to do so. We will keep your personal information for research and / or statistical purposes only.
    Your personal information will be protected by us at all times. We will keep your personal information for research and or statistical purposes unless you have provided us consent to use your information for other additional purposes such as for example to share with a third party partner of ours for marketing purposes but if you do that full details of the third party partner will be given to you.

    For Legal Reasons

    We may share personal information with companies, organisations or individuals outside InTechnology Wi-Fi Limited if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property of InTechnology Wi-Fi Limited, our users or the public, as required or permitted by law.
    When this Privacy Policy Applies:

    This Privacy Policy applies to the products and services offered by InTechnology Wi-Fi Limited.
    Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that you may access via our services or other sites linked from our services.

    Compliance with Regulatory Authorities

    Data protection law develops and we develop with it. As well as our privacy promise under this policy your personal data is protected by the law. We regularly review our compliance with our Privacy Policy and we are fully compliant with all relevant data protection legislation in the United Kingdom. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

    Changes

    Our privacy policy may change from time to time.

    Information Security

    We work hard to protect InTechnology Wi-Fi Limited end users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

    • We encrypt, pseudonymise and / or anonymise much of the personal data we process and store.
    • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
    • We restrict access to personal information to InTechnology Wi-Fi Limited employees, contractors and agents who need to know that information in order to process it and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

    inTechnologyWiFi reserves the right to change this policy at any time.

    © inTechnologyWiFi, part of inTechnology plc - 35 years of technology innovation | Privacy Policy Follow Intechwifi on Twitter Check IntechnologyWiFi out on LinkedIn

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